SNX Frequently Asked Questions

 

Questions on SNX Orders

Q. How do I place an order?

  • Answer:  Ordering with Special Needs X-press is fast and easy ! Simply use the search box at the top of each page to search for a product or browse through thousands of items by our different categories. If you don’t already have an account, you may also checkout as a guest, with the option to create an account at the end of the process.

Click here to view our FULL breakdown with videos on how to place an order. 

Q. How can I request a refund?

  • Answer : If you are not 100% satisfied after you’ve accepted delivery, we ask you please return the item (undamaged or unopened) within 14 days of your order date. The return address for your order can be found on your packing slip. When contacting us about a refund, please be able to include your name, address, and order confirmation number.

Questions on SNX Delivery Services

Q. Do you deliver outside the United States?

  • Answer :  We do not deliver outside the United States at this time, although we expect to have that capability in the near future. In the meantime, contact a member of our Customer Service Team at 914-623-7007 9:30am-6:30pm EST M-F for information about alternate options.

Q. How long will it take to receive my order?

  • Answer : Our estimated delivery time are based on the type of product you have ordered and the delivery destination. All of our orders are processed almost immediately once placed and shipped Priority Mail. Most of our orders land within 3-4 business days after the order is processed and shipped.

Q. Do you deliver to non standard addresses or P.O Boxes?

  • Answer : Yes. We ship to, P.O Boxes, Military APOs/FPOs, Correctional Facilities, Hospitals as well as any home or business address. 

Questions on how to order Gift Certificate or put money in inmate account.

Q. How do I place a gift order?

Answer : Giving a gift is easy at Special Needs X-press! With our easy and convenient Gift Certificate /Pre-Paid Account options, you can give anyone the freedom to choose exactly what they want! Gift Certificates and Prepaid Accounts are the same thing, they allow you to place credit in an Inmate’s SNX Account so they can write us or call and place an order in the future. 

Please click here to refer to our Guide on how exactly to add credit to an Inmate Account.

The above policies are set in place to protect the interest of both our business and most of all you, the customer. Not all inmates have the privilege to receive packages but the ones who do must work with us to ensure a successful procedure. 

Thank you for your service

SNX RETURN POLICY

All completed orders shipping to an inmate in a Correctional Facility are final sale.

  • We do not automatically issue refunds, exchanges or credits for rejected material. Please contact us at 914-623-7007 9:30am-6:30pm EST M-F if an issue occurs.

The following are examples of items that have a tendency to get rejected from Strict Correctional Institutions:

  1. Magazines and books depicting drugs, gang signs, violence, and strong sexual content may be rejected. 
  2. Magazines such as FEDS, DON DIVA, FELON, and AS IS contain articles about other men & women who are incarcerated and may be viewed as a security issue at certain facilities.
  3. Men’s magazines are sometimes rejected because of mild nudity, and penetration
    • For example a women wearing a thong could be considered nude and rejected from certain facilities.
    • As well as magazine such as BBO, Penthouse or anything that contains just the word NUDE can be rejected, so please verify what you are ordering. 

Package Shipping Rules

All State and County Correctional Facilities determine the amount of items each inmate can receive per package.

  • Federal Correctional Facilities can receive a maximum of 3 or 5 items per package. NO MORE THAN 5 items per order. 

Some Correctional Facilities have a physical address and a Mailing Address. Our records only reflect the previous facilities we have shipped too so please be sure  to contact the facility BEFORE placing your order if you are unsure of package limits or correct shipping location.

 

Commonly Asked Questions

What if the package IS returned to SNX from a Correctional Facility?

  1. If a package is returned due to an incorrect item or an processing error, we will correct and re-ship at our cost.
  2. If an inmate is transferred, please be sure to contact us ahead of time so we can correct. Once the package is returned to our office, we will contact you for the new ship to address and to collect new shipping charge.
  3. If a package is returned due to there being too many items than allowed by facility, we will contact you with the options on reshipping. This includes removing items or splitting items into multiple packages.
  4. If the entire package is returned due to rejected material, we will remove rejected items and reship package. The cost of the Removed items will be used to cover cost of re-shipping the package.
  5. If the entire package is returned due to rejected material and no items can be reshipped. We will issue a courtesy credit minus the shipping cost and restock fee.

What if the package is NOT returned and the person does not receive it?

All Correctional Facilities handle rejected packages differently. They decide if a package can be returned to sender, re-shipped to a home address, held for media review or discarded by prison without the inmate’s approval. Once the package is picked up by the US Postal Service, we have no responsibility for it. Once the facility receives the package they have sole responsibility for its contents. Correctional Facilities can return a rejected package anywhere from 2 days to 3 months after delivery, we have no control over when or how a rejected package is handled.

When is a package considered delivered?

When SNX ships a package to an inmate at the address you provide, we verify its destination address with the US Postal service. All packages are sent priority mail with tracking information included. Once the US Penitentiary scans and receives package , the package is officially delivered. We partner with the USPS (United States Postal Service) on all tracking information which includes the date/time and the status of the order. All Correctional Facilities control if or when items are given to an inmate. An inmates privilege to receive packages can be revoked at any time by the Correctional Facility. 

 

The above policies are set in place to protect the interest of both our business and most of all you, the customer. Not all inmates have the privilege to receive packages but the ones who do must work with us to ensure a successful procedure. 

Thank you for your service

How to put $$$ Money in an inmate’s SNX Account

 

If your reading this then your looking for ways to better understand how to use our site shopSNX.com. This guide is here to show you how to properly purchase a Gift Certificate for your loved ones SNX account.

Step 1 : Click here to see all of our Pre-Paid Accounts ranging from $35 – $200

Step 2 : Once your in the PRE-PAID ACCOUNTS / GIFT CERTIFICATES  Category

  1. You have an option of either $35, $50, $75, $100, $150, $200
  2. Be sure to consider our Priority Mail shipping cost when choosing a Pre-Paid Account.
Shipping Rates Per Each Package Total

$0-$12.00 = $6.75    $12.01-$20.00 = $7.75      $20.01-$35.00 = $8.75  $35.01-$50.00 = $9.75   $50.00 – $65.00 = $10.75    $65.01 – or more = $12.00

Step 4 : VERY IMPORTANT STEP – AFTER you’ve chosen which Pre- Paid account you want to send your loved one be sure to click CHECK OUT to complete your order.

 

 

SNX Bestselling Urban Book Sets

Click Here to view all SNX Books Sets

Scroll Down and Click to Add to Order

 

TWO MASK, ONE HEART 1-3 BOOK SET

Intro to Series : Local gangster Benjamin Clark has all of Georgia on ‘lockdown.’ The drug kingpin sits atop a Southern narcotics empire which is the envy of all his rivals. But despite his success in the deep south criminal underworld Benjamin is still full of hubris. Unlike other ‘bosses’ who’re content just laying low and enjoying the fruits of their labor. Benjamin is compelled to flash his wealth and status wherever he goes. 
  After all… there’s a code to the streets of which they both come from. Rules to the game. Money… over everything.

Ski Mask Cartel 1-3 BOOK SET

In the Windy City of Chicago, Illinois, also known as Chiraq, the SKI MASK CARTEL is robbing and murdering everything moving, while laying their claim as the coldest clique to ever walk the streets. RACINE, is the type of savage who robs and kills to provide for his loved ones. While his cousin, TEZ, is strictly about the body count and the paper, and all of the prestige that comes with making other boss hustlers lay down. As the crew’s riches pile up, the time-worn devils, greed, deceit and the battle over a woman rear their ugly heads. Racine is no punk, but is he truly built to go up against RAYJON, the ruthless leader of the murderous gang? Is money and the love of a woman worth a man’s life? Sometimes it is!

BRIDE OF A HUSTLA 1-3 BOOK SET

Trapped in a living hell, SASHA dreams of being rescued by a rich, handsome man who’ll whisk her away from her daily nightmare. Honestly, she never believed that dream would come true because not much of anything good has ever come her way.But then, along comes QUAMAE, an irresistible drug dealer who has the game on lock. Sasha can’t believe her good fortunes when Quamae falls head over heels in love with her and wants to make her his bride.

TRUST NO MAN 1-3 BOOK SET

Price at S.N.X : $36.00

Intro to Series :  TRUST NO MAN is an urban street tale told in such vivid detail and with such gritty and compelling style, it is like watching a movie that keeps you on the edge of your seat from start to finish. Terrence aka Youngblood is a young and jiggy stick-up kid in ATL with much baby mama drama and strict street principles: respect for the code of his game and loyalty to those who are loyal to him. Shan, Youngblood’s cocaine sniffing baby mama, violates him when she hooks up with one of his partnaz while Youngblood is serving a bid. When Youngblood touches down, it’s on and poppin’. Rich Kid, a flamboyant drug kingpin wants to put Youngblood on his team, but Youngblood prefers to get his the fast way, the ski mask way. When Youngblood hits a big lick, he finds out that more money means more problems. Who can he trust? The answer will leave you speechless. Trust No Man is a story of murder, sex, money, bling, love, and betrayal. Get ready to have your every emotion touched. 

The King Cartel 1-3 BOOK SET

When the head of the notorious King Cartel is gunned down, he leaves behind a rich drug empire that’s in utter turmoil. DAMAR KING, the heir to the throne, is a young, brash leader who is intent on solving the riddle of his brother’s murder and taking the organization to new heights. And whoever opposes him will be eliminated with no regard as he searches for the enemy from within his own crew. When the hidden opposition becomes strong, Damar becomes stronger, and the gunplay becomes fierce. However, the treachery that surrounds him is just as lethal as Damar’s gun. To avoid the snakes that slither in his garden, Damar learns he must use brain over brawn as loyalties are forged and broken to remain on top. Will Damar learn that lesson in time? Or will his enemies bring him down to his knees? Will the burgeoning love that sprouts amiss all of the bloodshed become Damar’s strength or his ultimate weakness? The only thing that’s certain is that nothing is sacred in Love and War, and that Damar will go to any means to protect THE KING CARTEL.

TRUST NO BITCH 1-3 BOOK SET

Price at S.N.X : $36.00

Intro to Series :  They say Loyalty is everything, but beneath the surface of a promise lies betrayal and deceit. Taught by the best and given the keys to an empire Kiam’s loyalty is tested at every turn as he strives to enforce his rule over those who ultimately can’t be trusted. A deadly warning directs his course as he strives to carry out his orders. With sex, money, murder and dark secrets lurking around every corner and a team of beautiful yet dangerous women he is forced to work with, who will ultimately be the Bitch he can’t trust.

BLOOD OF A BOSS 1-3 BOOK SET

Price at S.N.X : $36.00

Intro to Series : After his powerful, drug dealing family falls victim to the very thing that once helped them dominate Philadelphia’s tough underworld, SONTINO “SONNY” MORENO found himself trapped in the slums of North Philly. Now, at the age of 23, his sole ambition is to lock down the streets of Philly and reclaim the power and glory his estranged father once possessed. Unfortunately, the only thing standing in his way is the grandfather he never knew existed. As Sonny begins his bloody rise to prominence, the concept of family falls by the wayside and murder reigns supreme. Love turns to hate and some who claim to be loyal commit indelible acts of treason. Will Sonny’s bloodline be the cause of his success or the root of his downfall? Either way, the streets of Philly will never be the same.

TONY STORY & TRAP HOUSE (2) BOOK SET 

Price at S.N.X : $20.00

Intro to Series :  Ready the Tony Story written by Philly Native and MMG Rapper MEEK MILL and catch up on the Trap House written by Sa’id Salaam 

TIED TO A BOSS 1-3 BOOK SET

Price at S.N.X : $36.00

Intro to SeriesLocal gangster Dante (Jack Boy) knows more than anybody how dangerous and ruthless the streets can be. But against his better instincts allows himself to fall for a local female gangster named Alinna. Considered to be somewhat of a competitor to Dante because she leads her own all female crew. Alinna too, is very well aware of the dangers that come with letting feelings get in the way of business. But like Dante, decides to embrace the attraction anyway. That however proves to be a mistake.  Could he end up losing everything in the end?

THE STREETS BLEED MURDER 1-3 BOOK SET

Price at S.N.X : $36.00

Intro to Series : To rise to the top of the drug game no one man can do it alone. With this in mind, three diehard friends, GANGSTA, KASH and DANK band together to take over the streets. There is strength in numbers and the savvy but vicious trio are primed to put the game on lock. Until one man’s mistake, one lustful moment and one disloyal act threatens to bring them down. Under the pressure applied by cops, will friends turn into foes or will their true love for one another rise to the top? Meanwhile, a different type of love lies in the balance. Sisters, NENE and ERICA are as different as night and day. The one thing they do have in common is their love for a certified thug. And in Kash, Dank, and Gangsta they find thuggism and much, much more. Will the two beautiful sisters be able to survive the cold realities that come with loving a gangsta? Or will they get caught in the middle of the gunfire when the treachery between the men turn ugly and THE STREETS BLEED MURDER.

THE PUSSY TRAP 1-3 BOOK SET

Price at S.N.X : $20.00

Intro to Series : They say if you leave an enemy breathing they rise up and take revenge. Kayson, a big time dealer in New York, got his come-up early in the game by killing anybody he had to on his way to the top. Anxiously waiting for fifteen years to get revenge, an opportunity finally presents itself when his right-hand man Aldeen introduces him to KoKo. KoKo is a boss in her own right and down for whatever, so when the offer is placed on the table to work with the top man, she accepts. Kayson carefully trained KoKo to be his best angel of death. With a score needing to be settled, it will be KoKo who will not only seduce and trap Kaysons enemy, but she will also end up stumbling upon an enemy of her own. Will the trap Kayson sets for his enemy quench his thirst for revenge or will the power of the pussy prove to be his own downfall? The Pussy Trap is a dramatic web full of sex, greed, power and payback.

HEART OF A GANGSTA 1-3 BOOK SET

Price at S.N.X : $36.00

Intro to SeriesWith innocent, baby-faced looks but the swag of an OG, Savarous Jones, a.k.a. Pimp, is an opportunist that can charm and swindle the unsuspecting heart of any woman that can financially profit his hidden agenda because using the ladies for his come-up is a major part of his get-down. Pimp is on a focused mission to free his father, Mr. Jones, who is serving a life sentence, in a federal prison, by way of stealing, killing, and robbing his way to millions. He is prepared to destroy anyone and anything that threatens his changes at pulling off the impossible. That’s until he crosses paths with an irresistibly beautiful art teacher named Icey Williams, whose womanly prowess weakens his resolve long enough for her best friend, Brad, a blood thirsty federal agent to swoop in on his target and permanently sit him in a cell next to his fathers’. Will Icey soften and change The Heart of a Gangsta and get her very determined FVI friend to fall back, or will he serve her the same deadly fate he plans to dish to each of his enemies?

KINGPINS 4 BOOK SET A

4 Books for 1 Price!

REG PRICE: $45.00 SNX PRICE : $36.00 (YOU SAVE $9.00)

KINGPINS BOOK SERIES A
 Carl Weber presents an installment of over 8 city book series all titled Kingpins. Carl Weber brings the best of Urban street lit authors together, each telling their own dramatic tale of life in the streets in known cities across the USA. 

New SNX Releases in December 2018

Click Here to Order

Magazines Released in December 2018

 

How to Place an order @shopSNX : using a Mobile Phone / Tablet

Step 1 : Find the items you’d like to order by using our search bar on the top of your screen. You can also scroll down and view our FEATURED ITEMS as well as our NEW PRODUCTS.

 

Once you have clicked on the items you’d like to order, after reviewing the items details, click the ADD TO CART option to proceed to purchase.

  • Be sure to click PROCEED TO CHECKOUT once the pop up window displays. You will need to decide on whether you’d like to pay using Pay-pal (for help on checking out with pay-pal click here)

 

Step 2 : VERY IMPORTANT STEP – Be sure to follow each part of the check out throughly as it will NOT let you continue your order if it is not filled in correctly. Here are the things you wants to check on especially. Note : A GREEN Check will appear after you complete a section correctly.

  1. If you have ordered with us in the past, be sure to click RETURNING CUSTOMER and use the same email address you used to place the order the 1st time. This gives you a lot of options to view past orders, message us directly, receive discounts and more! IF THIS IS YOUR 1ST ORDER, NO WORRIES CONTINUE AHEAD.
  2. Be sure to fill in all the CUSTOMER INFORMATION in Part 1 -Billing Information of the check out. Key Boxes to fill in are :
    • EMAIL
    • BUYER’S NAME (YOUR NAME or whomever’s name is on the card that is being used)
    • BILLING ADDRESS ( This is the address that is linked to the card being used)
    • CITY, STATE, COUNTRY, & ZIP CODE

 

Step 3 : VERY IMPORTANT STEP – AFTER you complete your proper Billing information that should match the card that is being used to place the order, NEXT the site will open up the SHIPPING INFORMATION SECTION. Once you see the SHIPPING INFORMATION drop down, be sure to fill in the proper information for the loved one that you are ordering.

Key Boxes to fill in are :

  • Inmate First & Last Name with INMATE ID # ( VERY IMPORTANT to add Inmate ID #; if your loved one does not need to add an Inmate # please write NO ID NEEDED)
  • Correctional Facility Name in Full
  • Phone number ( A number that can be reached in case something goes wrong with order)
  • Address Line 1 (This is where the Correctional Facility Mailing Address should go)
  • Address Line 2 ( This is where you would add any UNIT information or CELL BLOCK #
  • City, Country, State, Zip Code (Be sure it matches Correctional Facility)

 

Step 4 : VERY IMPORTANT STEP MUST WATCH – AFTER you correctly fill out the SHIPPING INFORMATION section, please be sure to have your payment method handy. If you are paying using a Debit or Credit Card then please watch the video below.

Key Boxes you want to fill in are :

  • Card Holder Name {Make sure this name matches the card being used for payment)
  • Credit Card Number 
  • Expiration Date
  • Security Code

 

Note : A GREEN Check will appear after you complete a section correctly.

Note : Be sure you read & check the Terms & Conditions button and if you would like to hear more news about our business kindly check the Newsletter button.

Note : The Order Comments / Special Instructions section is your way or sending a personal note to your loved one or contact us about changes needed to be made to order.

ONCE YOUR ORDER IS COMPLETE an email will be sent to you with your shipping information.

 

” Here at Special Needs X-press we specialize in shipping books & magazines to Correctional Facilities for inmates all around the country. Please visit our site at shopSNX.com or call us at 914-623-7007 and we can place an order for your loved one today! “

 

 

 

How to Place an order @shopSNX : using a Computer / Laptop

Thank You Valued Customer

If your reading this then your looking for ways to better understand how to use our site shopSNX.com. This guide is here to show you how to properly place an order on our site while using a computer or laptop. If you mainly make your orders using a cell phone browser or tablet, please click this link to see how to best place an order @shopSNX using a mobile device.

Step 1 : Find the items you’d like to order by using our search bar on the top right or by choosing from our CATEGORIES & POPULAR BRANDS on the left side. You can also scroll down and view our FEATURED ITEMS as well as our NEW PRODUCTS.

Step 2 : Click on the items you’d like to order, after reviewing the items details, click the ADD TO CART option to proceed to purchase.

  • Be sure to click PROCEED TO CHECKOUT once the pop up window displays. You will need to decide on whether you’d like to pay using Pay-pal (for help on checking out with pay-pal click here)

Step 3 : VERY IMPORTANT STEP – Be sure to follow each part of the check out throughly as it will NOT let you continue your order if it is not filled in correctly. Here are the things you wants to check on especially. Note : A GREEN Check will appear after you complete a section correctly.

  1. If you have ordered with us in the past, be sure to click RETURNING CUSTOMER and use the same email address you used to place the order the 1st time. This gives you a lot of options to view past orders, message us directly, receive discounts and more! IF THIS IS YOUR 1ST ORDER, NO WORRIES CONTINUE AHEAD.
  2. Be sure to fill in all the CUSTOMER INFORMATION in Part 1 -Billing Information of the check out. Key Boxes to fill in are :
    • EMAIL
    • BUYER’S NAME (YOUR NAME or whomever’s name is on the card that is being used)
    • BILLING ADDRESS ( This is the address that is linked to the card being used)
    • CITY, STATE, COUNTRY, & ZIP CODE

Step 4 : VERY IMPORTANT STEP – AFTER you complete your proper Billing information that should match the card that is being used to place the order, NEXT the site will open up the SHIPPING INFORMATION SECTION. Once you see the SHIPPING INFORMATION drop down, be sure to fill in the proper information for the loved one that you are ordering.

Key Boxes to fill in are :

  • Inmate First & Last Name with INMATE ID # (May be called DOC Number, Register Number, Offender Number, also Institution Number)  to add Inmate ID #; if your loved one does not need to add an Inmate # please write (NO ID NEEDED)
  • Correctional Facility Name in Full
  • Phone number ( A number that can be reached in case something goes wrong with order)
  • Address Line 1 (This is where the Correctional Facility Mailing Address should go)
  • Address Line 2 ( This is where you would add any UNIT information or CELL BLOCK #
  • City, Country, State, Zip Code (Be sure it matches Correctional Facility)

Note : Be sure to check the maximum amount of items that can be shipped per order to the facility as this can often change with each facility.

Step 5 : VERY IMPORTANT STEP MUST WATCH – AFTER you correctly fill out the SHIPPING INFORMATION section, please be sure to have your payment method handy. If you are paying using a Debit or Credit Card then please watch the video below.

Key Boxes you want to fill in are :

  • Card Holder Name {Make sure this name matches the card being used for payment)
  • Credit Card Number 
  • Expiration Date
  • Security Code

Note : A GREEN Check will appear after you complete a section correctly.

Note : Be sure you read & check the Terms & Conditions button and if you would like to hear more news about our business kindly check the Newsletter button.

Note : The Order Comments / Special Instructions section is your way or sending a personal note to your loved one or contact us about changes needed to be made to order.

ONCE YOUR ORDER IS COMPLETE an email will be sent to you with your shipping information.

 

” Here at Special Needs X-press we specialize in shipping books & magazines to Correctional Facilities for inmates all around the country. Please visit our site at shopSNX.com or call us at 914-623-7007 and we can place an order for your loved one today! “