SNX Frequently Asked Questions


Questions on SNX Orders

Q. How do I place an order?

  • Answer:  Ordering with Special Needs X-press is fast and easy ! Simply use the search box at the top of each page to search for a product or browse through thousands of items by our different categories. If you don’t already have an account, you may also checkout as a guest, with the option to create an account at the end of the process.

Click here to view our FULL breakdown with videos on how to place an order. 

Q. How can I request a refund?

  • Answer : If you are not 100% satisfied after you’ve accepted delivery, we ask you please return the item (undamaged or unopened) within 14 days of your order date. The return address for your order can be found on your packing slip. When contacting us about a refund, please be able to include your name, address, and order confirmation number.

Questions on SNX Delivery Services

Q. Do you deliver outside the United States?

  • Answer :  We do not deliver outside the United States at this time, although we expect to have that capability in the near future. In the meantime, contact a member of our Customer Service Team at 914-623-7007 9:30am-6:30pm EST M-F for information about alternate options.

Q. How long will it take to receive my order?

  • Answer : Our estimated delivery time are based on the type of product you have ordered and the delivery destination. All of our orders are processed almost immediately once placed and shipped Priority Mail. Most of our orders land within 3-4 business days after the order is processed and shipped.

Q. Do you deliver to non standard addresses or P.O Boxes?

  • Answer : Yes. We ship to, P.O Boxes, Military APOs/FPOs, Correctional Facilities, Hospitals as well as any home or business address. 

Questions on how to order Gift Certificate or put money in inmate account.

Q. How do I place a gift order?

Answer : Giving a gift is easy at Special Needs X-press! With our easy and convenient Gift Certificate /Pre-Paid Account options, you can give anyone the freedom to choose exactly what they want! Gift Certificates and Prepaid Accounts are the same thing, they allow you to place credit in an Inmate’s SNX Account so they can write us or call and place an order in the future. 

Please click here to refer to our Guide on how exactly to add credit to an Inmate Account.

The above policies are set in place to protect the interest of both our business and most of all you, the customer. Not all inmates have the privilege to receive packages but the ones who do must work with us to ensure a successful procedure. 

Thank you for your service

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